I started my career with a complex project, which was implemented by our team during one year as part of the state program.

During my career I worked as an IT project manager and successfully implemented several projects with various project teams. The most significant and large-scale of them:

• implementation of information systems for hospitals, project cost is 75 899 040 KZT (about 238 000 US dollars based on the exchange rate in effect at the time)

• implementation of a hospital information system in 4 medical centers with a total cost of 23 369 030 KZT (about 95 000 US dollars based on the exchange rate in effect at the time)

• full equipment of IT infrastructure at medical facilities in 6 months with a total cost of about 10 000 000 KZT (about 35 000 US dollars based on the exchange rate in effect at the time) 

• full equipment of IT infrastructure of medical center in 4 months with a total cost of about 10 000 000 KZT (about 35 000 US dollars based on the exchange rate in effect at the time) 

• implementation of internal business process automation system in 1 year at a cost of 168 410 940 KZT (about 1 145 652 US dollars based on the exchange rate in effect at the time) 

• implementation of budgeting system in 1 year with a total cost of 113 033 000 KZT (about 768 931 US dollars based on the exchange rate in effect at the time).

My favorite field is healthcare IT and I would like to tell about some of my favorite projects here.

Number one is a healthcare software solutions implementation at one of the national medical centers.

Our team delivered information systems for the outpatient clinic and a lab that reduced paper workflow between physicians and departments by 80%.

One of the challenges was, "Our patients need to know when it's their turn from anywhere in the waiting area. At the same time, no one should see their full name, but everyone needs to know it's their turn." The problem we solved was that all patients were waiting in a cramped, stuffy room and were afraid of missing their turn because there was no queue management.

Our client had a core team that supported the project and saw all the benefits.

One new skill I learned was connecting analyzers. We soldered cables and connectors, set up the equipment and a lab information system, and integrated with the hospital information system.

The project lasted 4 months and involved analysis of clinical business processes and medical notes.

2020 was a difficult year for everyone, especially physicians. And IT is a great tool to help and make some things easier when the main goal is to save lives.

One of the fastest projects was setting up a situation center to control the spread of Covid. Authorities needed all the information in real time, but manually collecting information could not do that.

It took two weeks to find a site, equip it with PCs and large monitors, and set up a dedicated network.

Our system included information on available hospital beds and medical equipment, the number of infected, recovered, and deceased patients, and drug stocks.

The solution helped monitor the epidemiological situation in the city and quickly distribute patients to hospitals through primary care and emergency medical services.

One of my first tasks in another company was to switch from outsourced to internal IT support within two months. The process had to run smoothly enough that internal customers would not experience any inconvenience or disruption of service.

My project plan included big pieces like business analysis, people, budget, systems, support and documents. They were broken down into smaller tasks. I spent about 3 hours each day working on the tasks and presented the results of my work to the Board. Within 2 months, an internal IT department was created to provide all services.

The new team showed a great impact. We introduced IP telephony in the head office and various systems to facilitate the work of our colleagues. The longest deadline was always 24 hours.

It is always a challenging task to open a new healthcare facility. During my two years working for a medical company, we opened five health centers and four first aid posts. The scope of each project was to build a complete IT infrastructure.That is, we had to build LAN, set up servers, provide and set up all PCs, printers, scanners and other equipment, set up all information systems, provide training for users and hire IT support staff.

We were able to complete tasks in a short time thanks to regulated business processes and distributed responsibility. Newcomers got into work quickly and provided high-level support thanks to mutual support and mentorship, as well as internal IT training.

Customer service is an essential part of any business. Our company had several call centers, and customers had to call different phone numbers to get the information or services they wanted. This was an obstacle to a high level of service and caused constant dissatisfaction among our customers. The management decided to set up a common contact center for the group of companies. Our task was to adapt the call center system, all logic, processes and information systems, and to train all employees to help with any questions.

To further improve the quality of service, we introduced a new system for registering customer requests, so that not a single inquiry would go unanswered.